Job Overview:
The Associate Strategic Account Manager will play an integral role in supporting Coursera's strategic partnerships with leading industry and university partners. Reporting directly to a Principal Strategic Account Manager, this role is responsible for day-to-day partner communications, ensuring operational excellence, and assisting with strategies that drive partner satisfaction and content performance on Coursera’s platform.
Responsibilities:
- Serve as a primary contact for day-to-day inquiries from assigned partners, responding promptly and professionally.
- Facilitate smooth communication between partners and internal Coursera teams, including Product, Marketing, Data Science, and Content Operations.
- Analyze, monitor, and track partner content performance metrics, including learner engagement, retention, and satisfaction.
- Prepare regular partner-facing reports that highlight key performance indicators and insights.
- Support senior account managers with strategic recommendations based on data-driven insights and maintain strong relationships with partners.
Basic Qualifications:
- 3 years of experience in account management, customer success, client services, or related fields.
- Strong organizational, communication, data-driven, and relationship-building skills.
- Ability to manage multiple partner requests and projects simultaneously in a fast-paced environment.
- Ability to manage external relationships and collaborate cross-functionally with internal teams.
- Highly organized and detail-oriented, capable of managing multiple tasks and deadlines.
Preferred Qualifications:
- Familiarity with education technology, online learning trends, or digital content management.
- Experience working cross-functionally with product, marketing, or analytics teams.
- Proficiency with CRM systems (e.g., Salesforce) and data visualization tools (e.g.,Tableau).
- Strong interest in supporting learners and partners through innovative online learning solutions.
- Ability to adapt quickly to changing priorities and partner needs, demonstrating flexibility and a proactive approach to problem-solving.
If this opportunity interests you, you might like these courses on Coursera:
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