Unmind is the leading workplace wellbeing platform, on a mission to create mentally healthy workplaces where employees can flourish.
Grounded in science and built for enterprise, we drive people-first performance at some of the world’s biggest brands, including Uber, Major League Baseball, NHS, Disney, Standard Chartered, Mediacom and British Airways.
Our services support the whole organization with data-driven performance insights for leaders, training for managers, wellbeing tools for all employees, as well as access to a global network of accredited mental health practitioners.
Our internal standards are as high as those of our clients. We’re an ambitious VC backed software business on the exhilarating 10-100M phase of our growth journey. It’s hard and rewarding work and we’re determined to be our very best case study along the way.
Unmind believe high performance will hinge on the powerful harmony between our relentless drive for results and creating an environment that elevates our people's wellbeing. This wouldn’t be possible without a dedication to our core values:
Be Human
Grow Your Mind
Innovate at Speed
Inspire & Impact
To learn more about our values, what to expect when applying, interviewing, and working at Unmind, and to find answers to common questions, visit our FAQ page here.
Our DEI commitment
We strive to build a workplace that celebrates our differences, where every Unminder feels included, equal, seen and heard. This is true regardless of your age, race, gender identity, religion or belief, marital or parental status, disability, neurodiversity, or sexual orientation.
We’re proud of our culture, but not smug. So if there’s anything we can do to make the hiring process more accessible, just let us know when you apply, or email talent@unmind.com.
The Role – Senior Client Success Manager 12-month FTC
Unmind is more than just a platform; we are a beacon of thoughtful dedication in the field of mental health and well-being. Our CS mission is clear: to foster both mentally and physically healthy, sustainable teams that not only excel in performance but thrive in well-being. Through our platform, we not only uplift our team but extend this commitment to every client we serve.
As a parental leave cover for a Senior Customer Success Manager at Unmind, you will play a key role in driving commercial expansion, customer retention, and fostering deep-rooted relationships across a portfolio of high-value accounts. With a strong understanding of mental health and well-being in the workplace, you’ll ensure that our customers continue to receive measurable value while also benefiting from a thoughtful, long-term partnership that aligns with Unmind’s mission
Parental Leave Cover – Key Responsibilities
As a parental leave cover, you will be responsible for maintaining the success and momentum of our largest and most complex accounts in the Americas, overseeing a $2.5M book of business. Your role will ensure continuity in strategic customer management, retention, and growth during this period.
Sustaining Commercial Growth:
Ensuring Customer Retention:
Nurturing Customer Relationships:
Acting as a Key Liaison:
Serve as a bridge between customers and internal teams, ensuring a seamless flow of communication. Advocate for customer needs with product, engineering, and support teams, keeping client priorities aligned with business objectives.
Maintaining Team Collaboration and Culture:
This role is pivotal in ensuring that key customer relationships and business objectives remain on track during the parental leave period.
Skills and Experience
We encourage you to remove education from your CV upon application as qualifications are not a driving factor in our decision making and we are committed to tackling educational inequality. We firmly believe that no one is the finished article and that there should be learning in every role you do. However, some experience in the following is important for this position:
Min 5+ years experience with experience in expansion and renewal management.
Demonstrable experience in understanding and contributing to commercial numbers, highlighting a proven ability to impact growth and retention metrics positively.
Proficient in understanding the customer strategies and initiatives and how that can translate into actionable strategies for Unmind
Deep commitment to promoting mental and physical well-being both within the team and for our customers.
Strong cross-cultural communication and interpersonal skills.
Benefits
At Unmind we believe in having a whole person approach and we hope that our benefits enhance the lives of Unminders, helping them be happy, healthy and fulfilled. You can see the full list of our benefits on our careers page, but they include:
Private Medical Insurance for you and your family
Unmind Equity scheme
25 days annual leave plus your birthday day off and 2 celebration days
Flexible working, including flexible use of Public Holidays and 3pm finishes on Fridays June-August
Hybrid working from SoHo Works office in Meatpacking (1 team day a week)
£1,000 annual learning budget with 2 days learning leave
Monthly Gym Pass Subscription
Financial wellbeing support via Questis
Access to the Unmind platform, including Talk - book free, unlimited sessions with a therapist or coach
