Job Overview:
The Enterprise team serves global organizations, including leading companies, governments, campuses, and nonprofits, who seek to upskill or retrain their workforce with the world’s best education. This team is made up of three sub-teams: Sales, Customer Success, and Revenue Strategy & Operations. The teams operate globally and have members based out of our offices in Mountain View, New York, London, Gurgaon, and Dubai. This role sits within the Revenue Operations Enterprise team, with the primary objective of driving and supporting go-to-market strategies across product, marketing, and revenue operations for Coursera’s Web Enabled Sales (WES) business. The WES business is a self-serve purchase option for Coursera Enterprise (C4B) customers across a large number of companies, and is recognized as one of Coursera’s rapidly growing revenue streams.
Responsibilities:
Be a data-driven thought partner to the Web Enabled Sales (WES) global core team, and build go-to-market strategies across product, marketing, and revenue operations to drive strong execution for the WES business globally at Coursera
Own and deliver accurate forecasting (monthly and quarterly) by collaborating with product, marketing, and sales, ensuring the Enterprise Web Enabled Sales (WES) is on track to hit its annual plan
Build future revenue plans for the WES product by identifying and building growth levers across product, marketing, and sales
Develop, test, and confirm product-led growth strategies, for example, conducting A/B testing for key features, promos, and marketing campaigns
Design creative solutions to operational and strategic challenges by developing deep expertise about our processes, tools, and business strategy specifically finding critical synergies and leverage for WES across marketing, sales and product orgs
Perform high-impact quantitative and qualitative analyses to drive Coursera’s WES growth, and improve our effectiveness and leverage by creating a strong and replicable expansion GTM motion from WES indirect revenue to Enterprise Coursera for Business (C4B) direct revenue
Basic Qualifications:
- Bachelor’s degree in a quantitative field, preferably mathematics, statistics, data, analytics or engineering
- 5+ years experience working in a B2B Enterprise SaaS business or growth tech startup, particularly within Strategy, Planning and Revenue Operations roles or Product / Marketing operations experience
- Proficiency in heavy data analysis, revenue forecasting, data modelling with Excel and PowerPoint
- Experience driving product-led growth strategies (A/B testing, freemium model offers, data driven iteration, etc.) across conversion, retention and expansion revenue categories
- Demonstrated ability to solve ambiguous problems through structured thinking, lead and drive complex cross-functional projects and experience working with senior executives and driving high-stakes decision-making processes
Preferred Qualifications:
- Prior experience in GTM operations roles across multiple functions (product, sales, marketing, etc.) dealing with high volume transactions, forecasting and revenue modelling of mid-market / SMB businesses (high velocity, smaller sized deals and transactions)
- Prior experience in GTM operations roles within the credit-card / payment gateway industry, fintech and / or digital financial services industry
- MBA qualification
- Previous knowledge of SQL and/or programming languages
- Proficiency on reporting and dashboard building across Salesforce, Looker, or other related CRM platforms
- A growth mindset and a proactive, can-do attitude
- Experience working in higher education or ed-tech industry
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