We’re on a mission to provide equitable access to economic opportunity, for everyone.
We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.
We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.
Join Multiverse and help us set a new course for work.
Multiverse is at an exciting juncture, one that requires transformation of both scale (10,000 to 100,000 apprentice learners) and technology (recognising potential of our expanded product, platform and AI offerings). Success in the short to mid-term will be defined by how well we execute against our central strategy, how capable we are to continuously improve core operating metrics and process, and how supported our 300+ coaches are to have a daily, positive impact to our apprentices and learners. As an Operations Executive, you are the front line that achieves just that: great execution of daily process and project tasks.
We are looking for a data-driven, hands-on, entrepreneurial-minded individual to join our Delivery operations team. As an Operations Executive, you’ll support delivery of projects that support our coaches and account manage our learners, PLUS be the owner of strategic, operational metrics with a broad mandate to test, iterate, and implement new processes that move our business forward.
You will tackle challenges along our operational journey from the moment a new learner launches as an apprentice until they successfully complete their program qualifications ~12-15 months later.
This role will be a core part of an operating unit that consists of other operation team members, coaches, and specialised support - with the unique mandate to:
Strategise: proactively identify areas for improvement and contribute to operational enhancements
Build: Roll your sleeves up to find ways to use data to improve forecast and decision making, using your conclusions to test and adopt new processes across the Multiverse team and then build comms to deliver change management.
Grow: both yourself (to a senior OE and along our leadership track to operations manager), and your peers via efficiency gains that allow your team to expand learners under management
Operate: Ensure execution of critical systems to the company, you hold the pen on critical metrics your team needs to meet across regulatory, business, and learning outcome concerns (e.g., choosing the right measure, monitoring it, improving it).
Collaborate: as a key voice to partner to central teams and across your pod; provide input for problem-solving with product, customer success, and learning to ensure cross-team efforts to continuously improve
What You'll Do
Implement new processes and best practices to drive operational excellence within Multiverse operating teams
Partner cross-functionally on operations projects that result in identifying the best possible starter experience for our learners, expansion opportunities or opportunities to automate, offshore, or otherwise simplify core process requirements
Define, monitor, and improve KPIs that measure the profitability, revenue, and operational performance of your team’s learners
Ensure your team has processes to support all logistics required to complete programs (e.g., complaint management, coach scheduling, action logging, etc.)
Partner with Multiverse Customer Success, Deal Fulfilment and Learning Curriculum representatives to problem-solve and resolve customer or program concerns
Maintain positive relationships between customers, learners, employees, and Multiverse management
Collaborate with Engineering and Product teams to drive local initiatives for revenue growth
About You
2-4 years of professional work experience; ideally 3+ years of experience within an Operations, Project Management, Marketplace, or Account Management role
A background in creating data insights and metrics that aid process improvement - able to take a project from concept, through planning and implementation, and into execution as an operational process
Experience designing practical, useful operational processes and playbooks for teams
High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset
Experienced with Excel, Google Sheets, Looker and Metabase with the strong ability to navigate and draw inference from data
Excellent communication, attention to detail, and stakeholder management skills
Comfortable with ambiguity and willing to do go the extra mile to get the job done - its is essential you have grit and determination and an entrepreneurial spirit. Multiverse is sill setting up core operating processes, and it’s likely you’ll have the opportunity to chart the best path forward rather than rely on a playbook. You’ll need to effectively set and manage competing priorities
You are a team player; as an operating team we exist to empower our coaches
