Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
We are seeking a dynamic Partner Programme Manager to lead the Kraken BPO Accreditation Programme. This programme intends to elevate our Business Process Outsourcing (BPO) partnerships and their service to Kraken clients, ensuring seamless alignment with Kraken’s recommended operating model and exceptional end customer service.
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What you'll be doing- Design and lead the implementation of the Kraken BPO Accreditation Programme, creating structured frameworks for partner profiling, qualification, onboarding, enablement, and continuous assessment.
- Monitor and assess partner quality and success, ensuring alignment with Kraken’s standards.
- Drive the adoption of Kraken’s recommended ways of working among BPO partners, ensuring consistency and efficiency.
- Organise training sessions, workshops, and shared learning initiatives to enhance partner capabilities.
- Develop and manage digital platforms, governance frameworks, and third-party vendor resources to empower BPO partners.
- Support BPO partners in securing business with new Kraken clients, contributing to global business growth.
- Oversee the accreditation programme across Asia, Africa, and Europe, reinforcing Kraken’s international expansion strategy.
What we're looking for - Extensive experience in managing BPO or Managed Services partner programmes, including program design, implementation, and monitoring.
- Strong background in accreditation programmes, ensuring partners meet and maintain high standards.
- Proficiency in technology enablement, learning & development, and structured knowledge sharing.
- Experience scaling across multiple continents, particularly Asia, Africa, and Europe.
- Strong project management and problem-solving capabilities.
- Highly structured, methodical, and organised, with a passion for consistency and continuous improvement.
- Excellent communication and collaboration skills, with an emphasis on cultural alignment and autonomy.
- Familiarity with workforce management and digital platforms.
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If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
