Job Overview:
The Product Research team plays a vital role in Coursera’s success. Our tight-knit team is responsible for gathering learner & partner insights and translating them into actionable recommendations that help Coursera achieve a seamless experience across its platform. As a product researcher, your work will influence everything from improving micro-interactions to defining strategic product roadmaps. We are looking for a Senior Product Researcher to join our team and lead product research for our Enterprise division.
Responsibilities:
- Design and conduct user research across all stages of the product development cycle using a wide variety of qualitative and quantitative methods
- Deliver actionable and compelling insights into user needs and product performance to guide product decisions, tactical and strategic
- Formulate a research agenda that connects research to business goals, such as activation, adoption, and retention, ensuring insights lead to a clear and measurable impact.
- Partners with customer success, implementation managers, and marketing to surface insights that influence both product development and go-to-market strategy.
- Collaborate closely with data science to shape research questions, align on instrumentation, and connect qualitative insights with behavioral data to tell a holistic story.
Basic Qualifications:
- 5+ years of experience leading user research projects with demonstrated impact
- Mastery of a wide range of qualitative and quantitative UX Research methods, with a strong research portfolio demonstrating past work experience and deliverables
- Fluent in English, written and spoken
Preferred Qualifications:
- Experience with B2B and SaaS products, especially in solving for admin workflows, provisioning, integrations, and reporting needs.
- Experience conducting product research on complex, cross-system experiences that span both off-platform and on-platform environments
- Excellent communication and presentation skills, with the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- Excellent problem-solving skills, with demonstrated ability to manage ambiguity and self-start
If this opportunity interests you, you might like these courses on Coursera:
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