Coursera is at the forefront of global education, offering a dynamic online learning platform that caters to over 94 million learners worldwide. With collaborations from nearly 250 elite universities and industry leaders, we present a range of courses, Specializations, certificates, and degree programs designed to equip learners with future-ready skills. Our mission is simple yet powerful: to enable anyone, anywhere, to transform their life through access to the best learning experiences the world has to offer.
At this critical juncture, as we target a visionary revenue goal, Coursera invites an experienced Worldwide Vice President of Revenue Operations to guide our Strategy & Operations (S&O) team. This executive role is central to our aim of scaling revenue and refining our economic model. You will be at the forefront, curating a culture dedicated to performance and distinction, simultaneously meeting immediate needs while sculpting our long-range ambitions.
The Strategy & Operations team collaborates closely with leaders across our global consumer, enterprise, and degree offerings, ensuring Coursera's growth is both robust and sustainable. In your role as VP of Revenue Operations, you will lead the charge in steering strategic endeavors and crafting operational procedures that propel us on our path to achieving and surpassing the billion-dollar revenue milestone. Your guidance will harmonize our customer-facing functions—including sales, marketing, customer success, content acquisition, and campaign management—while drawing from your vast knowledge and expertise in strategic planning, global sales, and field marketing.
Role and Responsibilities
- Strategy Development & Implementation: Develop a comprehensive revenue operations strategy to support alignment with Coursera's goal of expanding access to world-class education.
- Sales Forecasting & Growth Planning: Collaborate with the finance team for accurate sales forecasting, ensuring reliable planning for future growth.
- Data Analytics & Performance Metrics: Utilize data insights to enhance sales performance and develop clear benchmarks for assessing the sales team's efficiency and effectiveness.
- Cross-Functional Collaboration: Optimize sales processes, streamline cross-functional efforts, and foster strong relationships among marketing, product development, finance, and other critical functions.
- Employee Empowerment & Onboarding: Design quality onboarding programs and enablement initiatives to equip the salesforce in effective prospect engagement and conversion.
- Sales and Marketing Ecosystem & Optimization: Develop a robust marketing and sales ecosystem, lead continuous process enhancements, coordinate the creation of sales collateral, and implement global best practices to increase outreach and performance.
Professional Qualifications
- 15+ years experience in sales/revenue operations leadership within high-growth, B2B SaaS, leading global teams at scale of 500M-1B+; public company experience highly preferred.
- Experience in leveraging data insights to form long-term strategies enhancing business scalability and repeatability. Improve sales and marketing efficiency, manage business analysis, set key objectives, and resolve cross-functional issues to achieve short and long-term outcomes.
- Establish and maintain operating cadence/rigor across revenue operations to measure and report on key performance metrics including forecast accuracy, funnel analysis, and pipeline management,
- Deep expertise in selecting, implementing and driving usage of tools and process adherence spanning the full customer lifecycle, from top of funnel through post-sale/expansion.
- Outstanding communication and critical thinking skills to understand sales/marketing policies and processes at a company and individual sales rep level.
- Track record of building world-class, high-performing, engaged and motivated teams.
