Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
What's the role?
Kraken’s clients face major industry changes as we move to a decentralised, renewables-based energy production and consumption model, with prosumers increasing their expectations for stellar customer service and tailored products and services.
We help our utility clients adapt to these changes by providing industry leading software solutions that enable them to achieve significant operational efficiencies (e.g. customer service productivity, asset optimisation) as well as new revenue streams (e.g. innovative tariffs, consumer services). Not only do we implement our technology in record time, we also help evolve their operating model & ways of working. Kraken is setting a new standard for what business transformation for utilities can look like.
As we grow our client base, we are seeking a strong Client Director to own client satisfaction and revenue growth.
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What you'll be doing- Own the commercial and business relationship with the client as the primary point of contact for Kraken
- Single point of contact for escalations and other concerns that can negatively impact the relationship
- Understand your client’s business strategy and challenges, anticipating how adoption of additional parts of the Kraken portfolio can accelerate their success. Orchestrate internal and partner resources to seize these new opportunities; including upselling and cross selling
- Oversee the impact of client business needs on Kraken’s roadmap. Scope and manage client expectations linked to larger projects. Calibrate expectations based on roadmap and development commitments
- Accountable for client revenue, ensuring alignment between contractual commitments, delivery and invoicing
- Regularly monitor the quality of the client relationship and facilitate joint governance sessions with senior management on both sides (e.g. QBRs)
- Anticipate deviations and manage expectations
- Manage relationship escalations
- Travel to client's main locations as well as Kraken London headquarters and other main offices
What we're looking for- Product/Technology background: Ideally you have an engineering background, alternatively you have worked extensively in Tech with engineers and product teams. You understand the business model and trade-offs of a SaaS business.
- B2B Enterprise SaaS / Services client relationships: You have direct and extensive experience with both the sales and delivery processes for complex B2B technology. You understand what a client is after and why, what makes them take decisions, and you are comfortable working at senior levels in the client’s organisation to build out successful collaboration. You have held quota-carrying roles or run a P&L.
- Consultative approach to business transformation: You are comfortable navigating complex client organisations faced with a need to transform their business (strategy, business processes, revenue models), including handling the emotional and political aspects of decision-making. You understand the dynamics of how companies deal with risk and change, and you enjoy accompanying them through their transition. Your business transformation expertise can also be from internal employer experience.
- Energy sector: You have solid experience with the energy sector, ideally Energy Retail. Ideally you have held an operational role in an energy company. You understand their business model and how they will need to transform in the coming years to compete successfully. This includes both operational efficiencies and innovation to drive new revenue. You may also have relevant experience from other sectors that have gone through similar transformations such as Telecom or Banking.
- C-level presence and ease: You can demonstrate concrete senior level relationships with clients, partners and perhaps your employer. You can tell stories about how you as a natural problem-solver have proactively initiated the right conversations at senior levels to get business issues resolved or new opportunities on the radar. You are used to regular executive level interactions, with an ability to challenge respectfully.
- Cultural sensitivity and languages: You must speak English and French. You have experience working in France and have also dealt extensively with other European countries. You are sensitive to cultural differences and interested by how they drive behaviour.
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If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
