Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Help us make a big green dent in the universe.
At Kraken, we’re on a mission to power the future of energy—making it greener, cheaper, and more customer-friendly. Kraken is the operating system revolutionising the energy industry and already powers over 50 million customer accounts globally across 10+ countries. Now, we’re building the next frontier of exceptional digital experiences for every Kraken-powered utility.
To accelerate this transformation, we’re looking for a Staff Product Manager to lead the vision and strategy for our Front End Hub / Support Site a central experience that connects millions of customers and agents across utilities, geographies, and devices.
About the Role
As Staff Product Manager for the Front End Hub and Support Site, you'll be the strategic and executional force behind the digital experience layer of Kraken Customer. You will lead without direct authority across teams to ensure coherence, performance, accessibility, and usability in every front-end experience—across countries, brands, and client implementations.
You’ll work at the intersection of platform cohesion, design systems, and user experience—ensuring Kraken's front-end presence is elegant, maintainable, and scalable. This is a high-impact individual contributor role with influence across the entire organisation.
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What You’ll Do:- Define and own the vision for Kraken’s front-end experience across customer touchpoints, agent tools, and support interfaces.
- Act as the front-end product champion, collaborating with teams across the company who contribute UI components and customer experiences.
- Lead via influence—inspiring cross-functional teams across Kraken domains to adopt standards and approaches that improve quality and speed.
- Drive design system coherence and usability while balancing performance, accessibility, localisation, and branding needs.
- Partner with engineering leads to evolve our architecture, frameworks, and practices to support efficient and scalable development.
- Work closely with customer delivery, operations, and support teams to optimise service journeys and troubleshoot UX pain points.
- Use data, research, and experimentation to drive front-end decisions and continuously improve customer experience outcomes.
What You’ll Need:- 7+ years of product management experience, including platform or frontend product ownership at scale.
- Proven ability to lead through influence across large organisations and decentralised teams.
- Experience working with design systems, frontend infrastructure, and modern web frameworks (React or similar).
- Strong understanding of user experience, accessibility standards, localisation, and performance trade-offs.
- Experience balancing short-term delivery needs with long-term technical and UX health.
- Exceptional communication, storytelling, and stakeholder management skills.
- Comfortable with ambiguity, autonomy, and ownership in a fast-paced environment.
Why You Should Join:- You’ll shape the front-end experience layer for a global product used by millions.
- You’ll collaborate with diverse teams across engineering, design, support, and client delivery.
- You’ll work in a mission-driven environment with a team that values simplicity, empathy, and innovation.
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If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
