The role
We have big plans for Tomorrow! Our vision: Establish sustainable finance at the heart of society. That's a hell of a lot of work - so let's get started.
As a Customer Service Representative (f/m/x) you'll support the team with excitement, empathy and humour in dealing with customer enquiries via chat, e-mail and phone in our forum with all questions concerning the product. In addition, you'll be in contact with other internal teams in order to directly address technical problems or provide valuable feedback to the company. You will always have an attentive eye on our processes and structures and you'll get involved proactively with your ideas and help us to further optimise our service. In short: you are reliable and provide that our customers feel that they get all-round support and great care.
What you can expect
What we're looking for
- You already have experience in Customer Support, experience in the banking sector is a plus, but not a must.
- You have already proven your good sense for people and situations in your previous jobs.
- You have a quick grasp and are able to explain things in a comprehensible and precise manner.
- You are reliable and always keep an overview and motivation even with recurring tasks."
- You have very good German and English skills.
- You have at least 30 hours/week to support the team and you're willing to work Saturdays from time to time.
- You support the idea to create a better future for everyone by using money as a force for good.
What we offer
It will be fun too, we promise! Together with more than 100 like-minded colleagues, you will work every day to win people over to sustainable finance. Our culture is based on our values, our active new work philosophy and on clear, ambitious goals. But the best way to get to know us is to come and meet us and experience Tomorrow for yourself.
Salary
31.000 - 35.000 EUR annual gross (40 hours/week) + one-time 5.000 EUR in virtual shares
Transparency is Queen (and King). This is why we indicate a salary range for all jobs. Once we have got to know you better in an interview, we will be able to assess you individually and find out where you fit in our transparent salary matrix.
You want to work remotely?
We want to give all employees at Tomorrow the opportunity to organize their personal life and working hours flexibly and in keeping with their own requirements. Working from home and mobile work are therefore integral parts of our remote-friendly work culture. At the same time, we believe in the huge advantages of meeting up and working together in person. Our fantastic office in Hamburg is the perfect space for this and available to you any time. Our office is wheelchair-accessible, has ground-level access and offers flexible options for designing your workspace.The amount of hours you spend on-site to suit you and your role at Tomorrow is something you can define with your team. One more thing: for organizational reasons, this position requires your place of residence to be in Germany.
What's the next step?
We'd like to welcome you to our community.
That is why we want to engage with you at eye level and invite you to come as you are - even if you think you don’t fit all the requirements yet.
If you're interested in working with us we need the following from you:
- Your resume, without photo or birth information
- Your salary expectations, earliest possible starting date and your possible weekly hours.
- A few sentences about your motivation to build the banking of tomorrow with us
Besides, we would appreciate it if you let us know how you would like to be addressed (pronoun/preferred name) so that we can take that into account throughout the application process.
Your contact at Tomorrow
LIka
