About the Health Plan Partnerships Manager at Headspace:
As a Health Plan Partner Success Manager at Headspace, you will manage and nurture relationships with key health plan partners, ensuring the successful implementation and ongoing management of Headspace’s product offerings. You will collaborate closely with internal teams to develop and deliver solutions that drive high engagement, improve health outcomes, and maximize the value of the partnership for both Headspace and our health plan partners.
What you will do:
Partner Relationship Management:
- Serve as the primary point of contact for health plan partners, ensuring their ongoing success and satisfaction.
- Foster strong, long-term relationships with health plan stakeholders, building trust and driving strategic alignment to meet both partner and organizational goals.
Program Management & Optimization:
- Oversee the ongoing management of our health plan partner offerings, ensuring that programs are delivering value, meeting performance targets, and driving member engagement.
- Regularly analyze performance metrics, providing insights and recommendations to optimize member engagement and outcomes.
Cross-Functional Collaboration:
- Collaborate with product, operations, member growth, lifecycle marketing, and other cross-functional teams to ensure health plan partners have access to the tools, resources, and support they need to be successful.
- Work closely with sales and product marketing teams to identify opportunities for expansion and deepen partnerships within existing accounts.
Reporting & Analysis:
- Regularly report on partner performance, health outcomes, and engagement metrics. Provide actionable insights to both partners and internal teams to drive continuous improvement and growth.
- Use data to measure program success and identify opportunities for increased value delivery.
Advocacy & Education:
- Act as an advocate for Headspace’s offerings and mental health solutions, educating partners on the latest product updates, research, and best practices to ensure they maximize the value of the programs.
- Share key learnings, success stories, and best practices across internal teams to continuously improve the approach to partner success.
What you will bring:
Required Skills:
- 3+ years of experience working with or for health plans, with a deep understanding of payer operations, healthcare delivery models, and industry regulations.
- Proven track record of managing external client relationships, particularly with health plans or insurance providers, with the ability to build and maintain strong, long-term partnerships.
- Strong analytical skills with the ability to interpret data, track key performance metrics, and generate insights that drive actionable outcomes for both Headspace and our health plan partners.
- Excellent written and verbal communication skills, with the ability to present complex information in a clear and compelling way to various stakeholders, including senior leaders and external partners.
- Highly organized and detail-oriented, with the ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
Preferred Skills:
- Experience in Mental Health or Wellness Programs: Familiarity with mental health, wellness, or digital health solutions is a plus. Experience in bringing innovative solutions to health plans or large organizations would be an advantage.
- Customer-Centric Mindset: Empathetic, with a genuine desire to help partners achieve their goals and enhance the well-being of their members.
- Adaptability & Resilience: Comfortable working in a fast-growing, rapidly changing environment. Ability to pivot quickly, manage ambiguity, and embrace new challenges.
Pay & Benefits:
The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $85,000-$109,646. This role is eligible for variable compensation (base + variable + equity).
At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.
How we feel about Diversity, Equity, Inclusion and Belonging:
Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.
Headspace participates in the E-Verify Program.
Privacy Statement
All member records are protected according to ourPrivacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.
As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.
Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.
For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice
