Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
The demand for our software and operating model is growing rapidly and internationally. We need a dedicated Product Manager to support our plan to build out a world class Delivery organization.
Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. Those moments need leaders and this is that moment for the energy sector.
The Company's Story
Octopus Energy Group is a global energy transition company touching nearly every point in the energy value chain and valued at $9 billion. It is one of energy-tech’s fastest-growing private companies.
Kraken launched to market six years ago, offering utility clients one simple end-to-end customer management solution to help utilities and their customers transition into a decarbonised future.
Kraken has grown rapidly, disrupting the incumbent tech landscape, with over 50 million contracted accounts across 9 markets globally. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.
We are tracking toward over 100 million households by 2027
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What you'll do- Develop and execute a comprehensive LMS education strategy to drive product adoption and engagement.
- Collaborate with Delivery, Product, Customer Success, Sales, and Marketing teams to identify knowledge gaps and create targeted educational materials in a single LMS
- Design and manage scalable learning experiences, including self-service knowledge bases, webinars, certifications, training sessions, and in-product guidance.
- Leverage data and user insights to continuously refine and optimize the education programs based on customer needs and engagement metrics.
- Partner with technical writers, instructional designers, and subject matter experts to produce high-quality, user-friendly content.
- Establish KPIs and reporting mechanisms to measure the impact of education initiatives on customer satisfaction, product usage, and retention.
- Stay ahead of industry trends in customer education, training technologies, and best practices to ensure we remain innovative and effective.
What you'll need- 3+ years of experience** in Product Management, Customer Education, Learning & Development, or a related field.
- A strong understanding of B2B SaaS products, with experience in customer success, training, or enablement.
- Exceptional communication skills, with the ability to translate complex product features into accessible, engaging learning experiences.
- Experience with Learning Management Systems (preferably Docebo), content creation tools, and customer engagement platforms.
- Data-driven mindset with experience analyzing user behavior and engagement metrics to inform strategy.
- Ability to work cross-functionally, managing multiple stakeholders while maintaining a customer-first approach.
- Passion for education, knowledge-sharing, and driving customer success.
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If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
